Your Privacy Matters

Privacy Policy for Neo Urban Homes

Last updated: 12 October 2026

Introduction

Neo Urban Homes Pvt. Ltd. ("Neo Urban Homes", "we", "us" or "our") deals in residential and commercial freehold plots in Noida and Greater Noida, and offers site visits, documentation support, bank loan assistance and resale support. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, call us, book a site visit or enquire about a plot, how we use and protect it, and what choices you have. We handle personal data in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, as applicable.

By using our website or sharing your details with us, you agree to this Privacy Policy. If you do not agree, please do not use the website or submit your information.

Information We Collect

We collect only the information we need to help you with your plot enquiry or purchase.

Information you give us

• Name, mobile number, email address and city or address when you fill a contact or enquiry form, request a call back or book a site visit.
• Your plot requirements, such as preferred size (for example 100 to 500 sq. yd.), budget, location, purpose (own use or investment) and corner or single-side preference.
• Details you share while enquiring about bank loan assistance, such as employment type or preferred bank. Documents like identity proof, address proof or PAN are collected only when you choose to proceed with booking, loan or registry support.
• Details of buyers and sellers (including co-owners or nominees) needed for registry, mutation and resale support.
• Messages, call records and feedback you send us by phone, email, WhatsApp or social media.

Information collected automatically

• IP address, browser type, device type, pages viewed, time spent and referring website.
• Cookies and similar technologies (see the Cookies section below).

How We Use Your Information

• To respond to your enquiries and call you back about available plots, rates and projects.
• To arrange and manage free site visits.
• To share plot details, price information, layout plans and project updates that you have asked for.
• To help with booking, registry, mutation, boundary verification and other paperwork connected to your purchase.
• To coordinate bank loan assistance with partner banks, at your request.
• To support you if you wish to resell your plot.
• To send updates, offers or reminders by call, SMS, email or WhatsApp, where you have agreed or where the law permits.
• To improve our website, services and customer experience, and to prevent fraud or misuse.
• To meet legal, tax, accounting and regulatory requirements.

Who We Share Your Information With

We do not sell your personal information. We share it only where needed and only with:

• Banks and financial institutions (such as PNB, HDFC and ICICI) when you ask for loan assistance.
• Land owners, project partners and associates directly involved in the plot you are interested in.
• Advocates, title verification agencies, surveyors and documentation professionals who assist with registry, mutation and boundary checks.
• Technology and service providers who host our website, send messages, run our CRM or provide analytics, under confidentiality obligations.
• Government authorities, courts or regulators where required by law, such as during registration at the Sub-Registrar office or in response to a legal order.

When data is shared with a third party, we share only what is necessary for the stated purpose.

Cookies and Tracking

Our website may use cookies to remember your preferences, understand how visitors use the site and show relevant content. You can block or delete cookies in your browser settings, but some parts of the website may not work properly as a result.

Our pages include embedded content such as Google Maps and links to social media (for example Instagram). These third parties may set their own cookies and have their own privacy policies, which we do not control.

Data Security and Retention

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. No website or electronic storage is completely secure, so we cannot guarantee absolute security.

We keep your information only as long as needed for the purposes in this policy, or as required by law. Records of completed plot transactions may be kept longer for legal, tax and dispute-resolution purposes.

Your Rights and Choices

Subject to applicable law, you may:

• Ask to know what personal information we hold about you.
• Ask us to correct or update inaccurate or incomplete information.
• Ask us to delete your information, except where we must keep it for legal or transaction records.
• Withdraw your consent to marketing calls, SMS, emails or WhatsApp messages at any time.
• Nominate another person to exercise your rights in case of your death or incapacity, as permitted by law.
• Raise a complaint about how your data is handled.

To use any of these rights, write to us at info@neourbanhomes.in. We may ask you to verify your identity before acting on a request.

Calls, SMS and WhatsApp Communication

If you share your mobile number, you agree that we may contact you about your enquiry by call, SMS or WhatsApp, even if the number is registered with the Do Not Disturb (DND) or National Customer Preference Register, because you have shown interest in our services. You can ask us to stop promotional messages at any time. If any call is recorded for quality or record-keeping, we will tell you at the start of the call.

Children's Privacy

Our website and services are meant for adults who can legally enter into property contracts. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has shared information with us, please contact us and we will delete it.

Third-Party Links

Our website may link to other websites or social media pages. We are not responsible for their content or privacy practices. Please read their policies before sharing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the "Last updated" date at the top. Continued use of the website after changes means you accept the updated policy.

Contact and Grievance

For any question, request or complaint about this Privacy Policy or your personal data, please contact us:

We will try to acknowledge your request promptly and resolve it within a reasonable time as required by law.